Terms of service
Terms of service
Effective Date: March 28, 2025
Welcome to SecondChance, operated by Jayden Design Global. (Business Registration Number: 202203082116 (003384518-M) (“Company”, “we”, “us”, or “our”). These Terms of Use ("Terms") govern your use of our website and any related services (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
Terms of Use
User Accounts
To purchase products through the Service, you may need to register for a user account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the confidentiality of your account login information and for any activity that occurs under your account.
Prohibited Activities
You may not use the Service for any illegal or unauthorized purpose, including but not limited to:
(i) Violating any applicable laws, rules, or regulations;
(ii) Engaging in any fraudulent, abusive, or otherwise objectionable behavior;
(iii) Interfering with or disrupting the Service or the servers or networks connected to the Service;
(iv) Attempting to bypass any security measures of the Service;
(v) Copying, distributing, or disclosing any part of the Service in any medium, including through automated or non-automated “scraping”;
(vi) Using any automated system to access the Service in a manner that sends more request messages than a human could reasonably produce in the same time period using a standard web browser.
Product Information and Orders
Product Information
We strive to be as accurate as possible in describing the tea products sold through the Service. However, we do not guarantee that product descriptions, prices, or other content on the Service are accurate, complete, current, or error-free.
Orders
When you place an order through the Service, you are making an offer to purchase the products listed in your order. We reserve the right to refuse or cancel any order at our discretion, including but not limited to issues related to product availability, pricing errors, or suspected fraud.
Payment
Payment for products must be made at the time of order. We accept credit cards, debit cards, and other payment methods as specified on the website. We reserve the right to change accepted payment methods at any time.
Shipping
We aim to ship products within 3 to 5 business days. However, we do not guarantee delivery times and are not liable for any delays. Shipping times may vary due to external factors beyond our control.
Returns and Refunds
Please refer to our Returns and Refund Policy [insert hyperlink or section] for information regarding returns, exchanges, and refunds.
Intellectual Property
Ownership
The Service and all content and materials therein, including but not limited to logos, images, product photography, illustrations, text, graphics, and videos, are the property of JAYDEN DESIGN GLOBAL or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not use, reproduce, distribute, or exploit any content from the Service without our prior written permission.
Liability
Disclaimer of Warranties
The Service and all tea products sold are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Service or the information, content, or products available through it. To the fullest extent permissible by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
In no event shall JAYDEN DESIGN GLOBAL or its officers, directors, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or products purchased through it. Our total liability to you for any claims shall not exceed the amount paid by you for the specific product giving rise to the claim.
Use of Products
Our tea products are made from natural and plant-based ingredients. However, we are not liable for any adverse reactions or health effects that may arise. Customers are responsible for reviewing product ingredients and consulting with a healthcare professional if they have allergies, sensitivities, or pre-existing medical conditions.
Indemnification
You agree to indemnify, defend, and hold harmless JAYDEN DESIGN GLOBAL, its directors, officers, employees, and affiliates from any and all claims, liabilities, damages, and costs (including legal fees) arising out of your use of the Service, any violation of these Terms, or any violation of the rights of a third party.
Force Majeure
We shall not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, pandemics, strikes, or governmental actions.
Applicable Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Malaysian courts.
Contact Us
If you have any questions about these Terms of Use, please contact us at:
SecondChance
JAYDEN DESIGN GLOBAL
Email: secondchance.rewriteyourstory@gmail.com